Frequently Asked Questions
Everything you need to know about shopping with Sapphire Studios.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. Simply contact our support team to initiate a return or exchange process.
How can I track my order status?
Once your order ships, you will receive an automated email containing your tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Sapphire Studios products come with a standard 12-month manufacturer's warranty against defects in materials and workmanship.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.